Classic Find Foods
The cut off time for Non-Credit Customers is 12PM for the next day delivery from Tuesday to Friday
REMINDER:
The cut off time for Non-Credit Customers is 12PM for the next day delivery from Tuesday to Friday

Frequently Asked Questions

Registration

  • 1. I’m an existing Classic Fine Foods customer, how to do I set up an online ordering account?

    If you are an existing Classic Fine Foods customer you will receive an email from us with your login information. If you have not received the email, please submit your request here. 

  • 2. I am not a Classic Fine Foods customer, how do I register to become one?

    Please check that we deliver to your area first, using our postcode checker here.

    Credit Account

    1. Fill out this questionnaire so we can find out more about you.

    2. We will review your answers and contact you within 3-5 working days.

    3. Once approved, you’ll be invited to complete full a Credit Application Form.

    Note: Credit reference checks may take up to 5 working days, and delays can occur if references are unresponsive. We’ll keep you updated on your application status. Once approved, you’ll receive a Welcome Letter with your account details and more information.

    Non-Credit Account

    You must be a VAT registered UK company. Complete all the required fields in the registration form, and you’ll receive your login details via email. Once registered, you can start placing orders.  Please note that you will pay before delivery.

Orders

  • 1. What is the minimum spend per delivery?

    Credit Account

    Your minimum spend varies depending on your account. Orders must meet the minimum spend per delivery date. You can view your minimum spend at order checkout.

    Non-Credit Account

    Each order must be over £200.

  • 2. What is the order cut-off time for next-day delivery?

    Credit Account

    Central London Home Counties: 11 PM (based on your assigned delivery days).

    All other locations: 6 PM (based on your assigned delivery days).

    All cut off times will be noted in your Welcome Letter.

    Non-Credit Account

    12PM for next day delivery, for deliveries Tuesday - Friday

  • 3. How do I checkout?

    Credit Account

    2. Select your delivery day

    3. Click ‘Place Order.’

    Please note - if your basket contains both pre-order and stock items, the order will be split based on delivery availability.  You can adjust dates accordingly.  

    A confirmation email will be sent once your order is placed.

    Non-Credit Account

    2. Select the delivery date.

    3. Choose card payment, enter your card details and click ‘Place Order.’

    A confirmation email will follow with order details.

  • 4. How do I amend or cancel my order once placed?

    Credit Account

    Contact our Customer Service Team via live chat (bottom of the page) or contact us during office hours to make changes or cancellations.  

    Non-Credit Account

    Orders cannot be amended after placement. For cancellations via live chat (bottom of the page) or contact us during office hours to cancel your order. Orders must be cancelled within 24 hours of being placed and only stock items can be cancelled.   

  • 5. How do I view my order history?

    To view your order history please click on the 'My Account' and ‘Order History’

  • 6. How do I pay for my order?

    Credit Account

    Payments follow the terms outlined in your Welcome Letter.  For any more information contact our Finance Team or your Account Manager.

    Non-Credit Account

    Payment is made at checkout.

  • 7. Who can I contact if there are problems with my order?

    For any order issues, contact our Customer Service Team via live chat or contact us during office hours.

Shipping and Delivery

  • 1. Can I book a delivery / collection time?

    Credit Account

    Currently you can only select delivery slots by date, your order will be delivered at your usual delivery time.

    Non-Credit Account

    On checkout you can select a delivery day. The 3rd party delivery company will send you an SMS with your delivery window.

  • 2. Where can I change my delivery address / billing address?

    Credit Account

    Contact our Finance Team to request an address change. Once confirmed, the update will be made automatically in your account. 

    Non-Credit Account

    You can update your delivery address during checkout.

Invoice and Delivery Note, Payment

  • 1. How do I view my invoices and statements?

    Click on the ‘My Account’ tab and then on ‘Order History’. All your recent invoices will be here for you to view and print for your records when you click on the ‘View’ for each order. 

  • 2. How is my order confirmed?

    Once you have placed your order at the checkout, you will receive a confirmation email to the email address associated with your account.

Products

  • 1. How do I search for a product?

    • Menu Search

    Hover over and click ‘Shop’ to browse categories. Select the desired category to find your product.

    • Quick Search

    Use the search bar at the top of the page. For best results, keep your search terms brief. You can search by product name, brand, or product code.

  • 2. What products available for me?

    Credit Account 

    All products are available to order. 

    Non-Credit Account

    You can order all ambient products, excluding heavy products over 20kg and beverage products in glass packaging. Additionally frozen and chilled products are not available for Non-Credit Customers.

Our happy customers

  • Anshu Anghotra profile image
    Anshu Anghotra
    Classic Fine Foods has been absolutely fantastic, I’ve worked with them for years now.  Classic has never disappointed and the customer service is always great.  Classic can always be counted upon, especially when it comes to quality. it’s not very often we come across fabulous suppliers like Classic.
  • Pascal Aussignac profile image
    Pascal Aussignac
    Classic Fine Foods has always been a long-term partner and the Gascon teams are delighted to work together with them.
  • Elissavet Kermanidou profile image
    Elissavet Kermanidou
    Classic Fine Foods is the main supplier for all the pastry ingredients I use. They always supply us with top quality ingredients , providing very good customer service and sourcing bespoke items for us. 
  • Benoit Blin profile image
    Benoit Blin
    Classic Fine Foods is a great company to work with. It supplies high-quality produce and it is full of very enthusiastic and passionate people eager to promote and help develop all sides of the food industry.
  • Ollie Dabbous profile image
    Ollie Dabbous
    I’ve been working with Classic Fine Foods for several years now. Fantastic customer service & range of products: everything from bread flour to blueberry vinegar.
  • Roger Lomas profile image
    Roger Lomas
    Classic Fine Foods has always been top quality for the whole of my career and it’s really exciting with the way they’re moving forward as a company. The products are world class and their team JP and Customer Service are outstanding and always on the end of the phone. Been working with JP for over 10 years now and it really shows that I couldn’t do my job without him or Classic Fine Foods. An exciting future to be involved in for sure.
  • Nicolo Bolognesi profile image
    Nicolo Bolognesi
    Classic Fine Foods delivers exceptional quality and service every time. Their team is reliable and knowledgeable—especially our Account Manager, Kiana, who’s been incredibly attentive and supportive. They’re more than a supplier—they’re a true partner in our kitchen.
  • Veronica profile image
    Veronica
    I like to work with Classic Fine Foods because they sustain my creativity providing all the products that I need.
  • Francesco Chiarelli profile image
    Francesco Chiarelli
    Classic Fine Foods has been consistently excellent. Our Account Manager Kiana always recommends top-quality products that suit our needs perfectly, and their caviar is some of the best you’ll find in London. Caviar Specialist Faustine brings a perfect mix of professionalism and warmth to every interaction. I highly recommend them for their outstanding service and attention to detail.
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