Frequently Asked Questions

1. I’m an existing Classic Fine Foods customer, how to do I set up an online ordering account?

If you are an existing Classic Fine Foods customer you will receive an email from us with your login information. If you have not received the email, please submit your request here. 

2. I am not a Classic Fine Foods customer, how do I register to become one?

Please check that we deliver to your area first, using our postcode checker here.

Credit Account

1. Fill out this questionnaire so we can find out more about you.

2. We will review your answers and contact you within 3-5 working days.

3. Once approved, you’ll be invited to complete full a Credit Application Form.

Note: Credit reference checks may take up to 5 working days, and delays can occur if references are unresponsive. We’ll keep you updated on your application status. Once approved, you’ll receive a Welcome Letter with your account details and more information.

Non-Credit Account

You must be a VAT registered UK company. Complete all the required fields in the registration form, and you’ll receive your login details via email. Once registered, you can start placing orders.  Please note that you will pay before delivery.

1. What is the minimum spend per delivery?

Credit Account

Your minimum spend varies depending on your account. Orders must meet the minimum spend per delivery date. You can view your minimum spend at order checkout.

Non-Credit Account

Each order must be over £200.

2. What is the order cut-off time for next-day delivery?

Credit Account

Central London Home Counties: 11 PM (based on your assigned delivery days).

All other locations: 6 PM (based on your assigned delivery days).

All cut off times will be noted in your Welcome Letter.

Non-Credit Account

12PM for next day delivery, for deliveries Tuesday - Friday

3. How do I checkout?

Credit Account

2. Select your delivery day

3. Click ‘Place Order.’

Please note - if your basket contains both pre-order and stock items, the order will be split based on delivery availability.  You can adjust dates accordingly.  

A confirmation email will be sent once your order is placed.

Non-Credit Account

2. Select the delivery date.

3. Choose card payment, enter your card details and click ‘Place Order.’

A confirmation email will follow with order details.

4. How do I amend or cancel my order once placed?

Credit Account

Contact our Customer Service Team via live chat (bottom of the page) or contact us during office hours to make changes or cancellations.  

Non-Credit Account

Orders cannot be amended after placement. For cancellations via live chat (bottom of the page) or contact us during office hours to cancel your order. Orders must be cancelled within 24 hours of being placed and only stock items can be cancelled.   

5. How do I view my order history?

To view your order history please click on the 'My Account' and ‘Order History’

6. How do I pay for my order?

Credit Account

Payments follow the terms outlined in your Welcome Letter.  For any more information contact our Finance Team or your Account Manager.

Non-Credit Account

Payment is made at checkout.

7. Who can I contact if there are problems with my order?

For any order issues, contact our Customer Service Team via live chat or contact us during office hours.

1. Can I book a delivery / collection time?

Credit Account

Currently you can only select delivery slots by date, your order will be delivered at your usual delivery time.

Non-Credit Account

On checkout you can select a delivery day. The 3rd party delivery company will send you an SMS with your delivery window.

2. Where can I change my delivery address / billing address?

Credit Account

Contact our Finance Team to request an address change. Once confirmed, the update will be made automatically in your account. 

Non-Credit Account

You can update your delivery address during checkout.

1. How do I view my invoices and statements?

Click on the ‘My Account’ tab and then on ‘Order History’. All your recent invoices will be here for you to view and print for your records when you click on the ‘View’ for each order. 

2. How is my order confirmed?

Once you have placed your order at the checkout, you will receive a confirmation email to the email address associated with your account.

1. How do I search for a product?

• Menu Search

Hover over and click ‘Shop’ to browse categories. Select the desired category to find your product.

• Quick Search

Use the search bar at the top of the page. For best results, keep your search terms brief. You can search by product name, brand, or product code.

2. What products available for me?

Credit Account 

All products are available to order. 

Non-Credit Account

You can order all ambient products, excluding heavy products over 20kg and beverage products in glass packaging. Additionally frozen and chilled products are not available for Non-Credit Customers.